Cancellation & Refunds

Last Updated: December 2024

1. Cancellation Policy

Clients may cancel a service agreement at any time by providing written notice to mlmsaas. The cancellation terms depend on the project stage:

Before Project Commencement

• Full refund if cancelled within 48 hours of agreement
• 90% refund if cancelled after 48 hours but before work begins

During Project Development

• Payment is due for all completed work up to the cancellation date
• Partial refund available for uncompleted milestones
• Client receives all completed deliverables

After Project Completion

• No cancellation allowed after final delivery and acceptance
• Support and maintenance services can be cancelled with 30 days notice

2. Refund Policy

Refunds are processed according to the following guidelines:

Eligibility for Refunds

• Service not delivered as per agreement
• Significant delay in delivery without client approval
• Cancellation within the allowed timeframe
• Technical issues that cannot be resolved

Non-Refundable Items

• Work already completed and delivered
• Third-party services and licenses purchased
• Custom development work after approval
• Rush or expedited service fees

3. Refund Process

To request a refund, please follow these steps:

4. Refund Timeline

• Request Review: 5-7 business days
• Refund Processing: 10-15 business days after approval
• Bank Processing: Additional 3-5 business days (varies by bank)

5. Partial Refunds

In cases where work has been partially completed, we calculate refunds based on:

• Percentage of work completed
• Materials and resources used
• Third-party costs incurred
• Time invested in the project

6. Chargeback Policy

If you initiate a chargeback or dispute with your payment provider, we reserve the right to:

• Suspend all services immediately
• Withhold deliverables until resolution
• Present evidence of service delivery
• Charge applicable fees for chargeback processing

7. Service Modifications

If you wish to modify your service instead of cancelling:

• Contact us to discuss modification options
• We will provide a revised quote and timeline
• Modifications may affect pricing and delivery dates
• Changes require written approval from both parties

8. Dispute Resolution

If you are not satisfied with our refund decision:

• You may request a review by our management team
• We will provide a detailed explanation of our decision
• Alternative solutions may be offered
• Mediation or arbitration may be pursued if needed

9. Contact for Refunds

For refund requests or questions about our cancellation policy, please contact us:

10. Special Circumstances

We understand that special circumstances may arise. We will consider refund requests on a case-by-case basis for:

• Medical emergencies
• Natural disasters
• Business closure or bankruptcy
• Other extenuating circumstances